Helical Piles Australia is committed to providing quality services across energy and infrastructure sectors throughout Australia. This Privacy Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern the way we collect, use, disclose, store, secure, and dispose of your personal information.

You can learn more about the APPs by visiting the Office of the Australian Information Commissioner’s website: www.oaic.gov.au

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What is Personal Information and Why Do We Collect It?

‘Personal Information’ refers to information or opinions that identify an individual. Examples we may collect include:

• Full names

• Email addresses

• Phone numbers

• Business or mailing addresses

This information may be collected in a variety of ways, including:

• Direct communication with you (via phone, email, online forms, or in-person)

• Our website: www.helicalpilesaustralia.com.au

• Cookies and tracking tools

• Third-party referrals or business partners

We collect this information for the primary purpose of delivering our services, providing relevant updates, and communicating with clients and stakeholders. You may also receive occasional marketing communications, which you can opt out of at any time by contacting us.

Where appropriate, we will explain why we are collecting personal information and how it will be used.

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Sensitive Information

‘Sensitive Information’ includes details such as racial or ethnic origin, religious beliefs, political opinions, membership of professional bodies, criminal records, or health data.

We only collect sensitive information when:

• It is necessary for a clearly stated purpose

• It relates directly to the service we are providing

• You have given explicit consent

• It is required or authorised by law

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Third Parties

In some cases, we may receive personal information from third-party sources. When this occurs, we will take reasonable steps to notify you of what has been provided and why.

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Disclosure of Personal Information

Your personal information may be disclosed:

• With your express consent

• To third parties who help us deliver services (e.g. contractors or technology providers)

• When required or authorised by law

We do not sell or rent personal data.

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Security of Personal Information

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. When your information is no longer required, we securely destroy or de-identify it. However, in many cases, we are required to retain certain records for a minimum of seven years.

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Access to Your Personal Information

You may request access to the personal information we hold about you, or ask us to correct it if inaccurate.

Requests can be made by contacting us in writing. We may ask you to verify your identity before processing your request. There is no fee for access requests, although an administrative charge may apply for physical copies.

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Keeping Your Information Up to Date

We take steps to ensure your personal information is accurate and current. If your details change, please let us know promptly so we can update our records.

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Updates to This Policy

This Privacy Policy may change from time to time. The latest version will always be available on our website.

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Privacy Enquiries or Complaints

If you have any questions, concerns, or complaints about this policy or how we handle your personal information, please contact us directly:

Helical Piles Australia
Email: info@helicalpilesaustralia.com.au
Phone: +61 2 7251 9258
Hours: Mon–Fri, 8:00am–5:00pm AEST
Location: Ground Floor 3, 189 Kent St
Sydney, NSW 2000